At Meta Auto Parts, our policy for returns and exchanges typically includes the following guidelines:

1. Eligibility: To be eligible for a return or exchange, the product must be unused, in its original condition, and accompanied by proof of purchase, such as an order confirmation or receipt. Certain items, such as electrical components or special-order parts, may be subject to specific return restrictions due to safety or customizability reasons.

2. Timeframe: Generally, returns and exchanges should be initiated within a specified timeframe, often within 30 days of the original purchase. It's important to refer to the specific return policy provided on our website or contact our customer support team for precise details regarding the allowed timeframe for returns or exchanges.

3. Return Process: If you wish to return or exchange an item, please contact our customer support team to initiate the process. They will provide instructions and assist you with the necessary steps. 

4. Refund or Exchange: Upon receiving and inspecting the returned item, we will determine whether it meets our return/exchange criteria. If approved, you may be eligible for a refund, store credit, or exchange depending on your preference and product availability. Refunds are generally issued using the original payment method.

5. Return Shipping Costs: The responsibility for return shipping costs may vary depending on the reason for the return or exchange. In some cases, we may provide a prepaid return label, while in other instances, the customer may be responsible for the return shipping expenses. It's advisable to review the specific return policy for more information on who is responsible for return shipping costs.

It's essential to familiarize yourself with our detailed return and exchange policy, which can be found on our website or by contacting our customer support team. These policies provide specific instructions and guidelines to ensure a smooth return or exchange process.