Shipping Information
We are located in California and with our next day shipping promise, we will process and ship out your order within 1-2 business days upon clearance of the payment. You will receive a tracking number as soon as your order has been processed.
To ensure a faster and secure delivery, we choose FedEx, USPS, UPS, DHL Ground/Air shipping service.
For more information, please check the following tips:
>>We provides Free Shipping service in 47 sates in domestics except for states of HI, PR, AK, GU, and APO/FPO. You will be charged extra shipping fee for orders’ destinations that are not 47 free shipping states.
>>For international customers or orders, buyers will be required to pay applicable duties, taxes, and brokerage fee.
Shipping Methods and Shipping Time:
| Shipping Methods | Working Time | Delivery Time |
|---|---|---|
| FEDEX Ground | Mon. to Fri. | 3 - 7 Days |
| USPS | Mon.to Sun | 4 - 7 Days |
Q: How do you ship to Hawaii, Alaska and Canada?
Most items going to Hawaii or Alaska may be shipped via USPS in which your order may deliver within 5-7 business days. Additional shipping costs are calculated by the weight and dimensions of the product you purchased.
Q: What if I need to change my address?
A: We modify / alter any addresses before we have shipped the product out. If the item has been shipped out, we can not modify the address.
Q: Why haven't I received my package?
A: If the tracking status shows delivery but you have not received the item(s), please check around your property, household, leasing office and with fellow neighbors. We will not be held responsible as it is the carrier’s responsibility to successfully deliver the item to you. In such cases, we can assist in contacting the carrier to track the whereabouts of your package. For any further issues, please contact us.
Q: What if I receive a damaged package?
A: If at any event you received your package in damaged condition, please contact immediately. We will need to notify our carrier and possibly file for a damage claim. To ensure that the carrier has sufficient evidence and documentation of the damaged package, you will need to keep all contents of the package including the inner and outer packaging materials. Photos and/or videos may be required upon filing the damage claim. Upon receiving a damaged package, it is best to notify us immediately as a damage claim may take 5-7 business days to process with our carrier.
Q: Can I cancel once my item has been shipped?
A: Unfortunately, once you have received your tracking number and you see movement on the carrier's website, we cannot stop or cancel the order. Extra charges will apply for any refusals, non-deliverable addresses or unwarranted returns.
Disclaimer
In order to provide all our valued customers with the most up to date and accurate compatibility information, METAUTO is continuously implementing real-time updates to our line store. Due to the immediate nature of these updates, the correction of any errors or omissions might happen at any time without prior notice. This information may include but not limited to pricing, availability, suggested use, fitment, compatibility and warranties. METAUTO is not responsible for any additional labor cost, charge, loss or damage incurred as a result of correct or incorrect information, reference or products purchase from METAUTO. While we are working to avoid any errors or omissions that may appear on METAUTO website, we reserve the rights to cancel any undeliverable orders based on inaccurate information.