Knowledge Base

Search our articles or browse by category below

What should I do if I receive the wrong item in my order?

Facebook Twitter Reddit Tumblr

If you receive the wrong item in your order from Meta Auto Parts, here are the steps you should take:

1. Verify the discrepancy: Check the packing slip or invoice included in your order to confirm the items you were supposed to receive. Compare this with the actual items received to ensure that there is indeed a mistake.

2. Contact customer support: Reach out to our customer support team immediately to report the issue. Provide them with the order details, including the order number, item(s) received incorrectly, and any relevant information about the discrepancy. Our customer support team will assist you in resolving the matter.

3. Follow instructions from customer support: Our customer support team will guide you through the necessary steps to rectify the situation. They may request additional information, such as photos of the incorrect item(s) received, to aid in the resolution process.

4. Return or exchange process: Depending on the specific circumstances, our customer support team may arrange for the return of the incorrect item and the shipment of the correct item. They will provide instructions on how to proceed and, if applicable, issue a prepaid shipping label for the return.

5. Resolution: Once the incorrect item is returned to us and inspected, we will take appropriate action to rectify the error. This may involve sending the correct item as a replacement or issuing a refund, depending on your preference and product availability.

It's crucial to contact our customer support team promptly when you receive the wrong item to initiate the resolution process. They will be able to provide personalized assistance and work towards resolving the issue satisfactorily.

Did you find what you were looking for?