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The responsibility for covering the shipping costs for returns or exchanges at Meta Auto Parts can depend on the specific circumstances and the reason for the return or exchange. Here are some general guidelines:
1. Defective or incorrect items: If you received a defective or incorrect item due to an error on our part, Meta Auto Parts typically covers the shipping costs for returning the item and sending a replacement.
2. Customer preference or non-defective returns: If you are returning an item for reasons such as change of mind, wrong size, or not meeting your expectations (non-defective return), the customer is generally responsible for the return shipping costs. In such cases, you would need to cover the expenses associated with shipping the item back to us.
3. Exchanges: For exchanges due to reasons like product preferences, the customer generally covers the shipping costs both ways. This means you would be responsible for the return shipping costs of the original item and the shipping costs for the replacement item to be sent back to you.
It's important to review our specific return policy or contact our customer support team for precise details regarding who covers the shipping costs based on your situation. They will provide you with accurate information and guidance regarding the applicable shipping cost responsibilities for returns or exchanges.